Counter Server & Brand Ambassador

Updated on: 15 Nov 2019
Flexible Permanent, 25 hrs/wk University of New Mexico
Albuquerque, NM 87104, United States

We're excited to hire some awesome counter servers for our fresh pasta shop opening at the new Sawmill Market (ABQ's first upscale urban food hall)!

*Training begins early January


A Tulipani counter server will 

  • Set the tone for a unique dining experience at ABQ's first urban food hall.

  • Professionally and energetically welcome guests

  • Take orders and deliver seamless service with warmth and enthusiasm 

  • Use essential hospitality and customer service standards at all times:  eye contact, smile, speak first, and engage in polite conversation (if time permits).

Qualifications:

  • Two references
  • New Mexico Food Handler Certification required


Essential Functions & Responsibilities :

  • Creates positive, joyful and warm interactions with guests.

  • Display extensive knowledge of menu

  • Competently navigate our Point of Sales system.

  • Work efficiently while prioritizing impeccable service

  • Answer menu questions and offer recommendations to guests to create a memorable dining experience. 

  • Help expedite plates

  • Wash kitchenwares

  • Resolve issues for guests in a professional and timely manner.

  • Maintain cleanliness and professional presentation of our space.

  • Maintain professional image standards, including any uniform requirements.

  • Attend required training sessions or meetings.

  • Able to work flexible schedules, including weekends, late evenings, and holidays.


Letter from Owner


Prospective Candidates,

Maybe you want to build a career in hospitality or maybe you need a job that you'll enjoy for a few years until you finish school. Maybe you'd like to get some insight about the world of food startups. No matter what the scenario, we want people to join our team who will be fully present with us and with our guests everyday while at work. You’ll get the support and tools you need to do your job really well. Being that this is a startup, unexpected challenges will definitely come up and we can figure them out together. Whoever I hire really matters to me and I will do everything I can to make sure we have a strong working relationship and that this is a worthwhile working experience for you. There will be opportunities for you to grow, earn promotions and more responsibility. Here are some of the values we are prioritizing on our team:


Cleanliness. We obsess over keeping our kitchen and space pristine. 


Consistency. We obsess about every single dish that leaves our kitchen and goes out into the world. This means our processes have to be airtight and that we never let a dish leave our sight without it meeting our standards and having a beautiful presentation. 


Notable Service. We give such seamless, friendly, and professional service that our guests will literally take note. Maybe they’ll feel compelled to send us an email or tell a friend but they will definitely feel seen and well taken care of. We aim for perfect service but when we make a mistake, we take the opportunity to do everything we can to turn that negative experience into a positive one. 


Beast Mode. We take initiative and work really hard. We are willing to get our hands dirty and we’ll step up to do the nitty gritty job. We anticipate the needs of the team. We keep improving to work faster and smarter. We train ourselves to work well under pressure and productively when it’s slow. We know that how we do “this job” is how we do everything, so we give it our full effort.  


Joy. We choose to have a positive outlook and create an environment with amazing energy. We take responsibility for generating our own energy, choose to be joyful within ourselves first, and then create that feeling within our workspace.


I hope this gives you a bit more insight about this job posting.  For more information about tulipani, you can visit www.tulipanipasta.com or scroll through our Instagram @atinypastashop. For more info on the Sawmill Market, you can visit the website https://sawmillmarket.com or follow on Instagram @sawmillmarketabq. 


I look forward to hearing from you if you think this would be a good fit. 


Wishing you all the best,

Alanna


Desired skills

Customer Service

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