Retail Expert - Richmond, VA

Updated on: 07 May 2019
Flexible Permanent, 30 hrs/wk
Richmond, VA, United States

Retail Expert – Richmond, VA



Are you interested in a career where you can inspire, impact, and make a difference in the life of others?

You will work in a revolutionary retail atmosphere centered around delivering exceptional customer experiences.  You pride yourself as a customer service professional with a passion for providing memorable experiences for all customers. You excel in a team driven environment, with the ability to turn inquisitive guests into loyal customers. You get great satisfaction out of helping adult smokers discover an innovative system that heats tobacco instead of burning and celebrating the benefits for their everyday life.


The Retail Expert is responsible for driving the switch for adult smokers from traditional cigarettes to an innovated system that heats tobacco instead of burning it. The Retail Expert will facilitate product and device sales in collaboration with best program practices to uphold the standards of quality and compliance of the programs that they are assigned to.


  • You are passionate. Consistently exhibiting a strong drive and commitment for quality and results.
  • You are a strong communicator. Above average oral and written communication skills and be able to articulate thoughts and ideas to others.
  • You are a good listener. Strong attention to detail with the ability to develop and analyze legal age smoker needs.
  • You are customer service driven. Sincere focus on maintaining exceptional working relationships with legal aged smokers, clients and industry professionals.



  • High school diploma or equivalent experience
  • 1-2+ years of related industry (sales or customer service) experience preferred
  • Advanced ability to work as an integral part of a larger remote team
  • Ability to make experienced judgments and decisions based on previous experience
  • Effective oral and written communication skills and be able to articulate thoughts and ideas to others
  • Above-average change management, organizational and time-management skills
  • Consistently exhibit a strong drive and commitment for quality and results
  • Proficiency in all Microsoft Programs including Word, Excel, PowerPoint and Outlook
  • Required to work nights and weekends and must be flexible in work schedule

Physical Demands 


The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or touch objects or controls and talk or hear.  The employee is frequently required to stand, walk, and reach above shoulders, kneel, stoop or crouch.  Specific abilities required by this job include close vision, the ability to lift up to 50 pounds unassisted, and sitting for extended periods of time.


If interested, please apply directly at

Desired skills

Marketing / Promotions
Customer Service

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