Customer Care Technician

Updated on: 08 Apr 2019
Flexible 3 months, 30 hrs/wk UC Santa Barbara Cal State-Chico Cal State-East Bay Cal State-Fresno Cal State-Sacramento Cal State-San Marcos Stockton University UC Davis UC San Francisco University of California, Riverside

Norchem Corporation specializes in the development, blending, and implementation of laundry chemical technologies for the commercial textile services industry. We are seeking a hardworking technical service professional with an aptitude for troubleshooting industrial machinery & testing water chemistry who has a passion for customer service, account management, and is solutions oriented. This individual will serve our growing customer base in specified regions. 

Essential Responsibilities: 

  • Perform scheduled sales and service calls, product ordering, and technical problem-solving tasks
  • Work with customers to fully understand their challenges, opportunities, and develop solutions.
  • Utilize technical expertise to install, repair, & troubleshoot production equipment, automated product dispensing systems, and water recycling systems.
  • Execute equipment start-ups and training for customers.
  • Build relationships with prospects to identify sales opportunities through customer network
  • Make recommendations to improve overall plant inefficiencies for all assigned customer accounts
  • Produce timely and detailed service reports, inventory reports, and expense reports
  • Maintain the highest level of customer satisfaction by being thorough in your service visits and delivering consistent quality results from our solutions
  • Act as the point of contact for all assigned customer's in a respective territory
  • Water testing of effluent and influent water streams
  • Program production formulas and titrate water chemistry
  • Conduct quality and production audits with customer staff
  • Work with engineering team and share information across the organization

Desired skills

Excel / Data Entry
Customer Service
Lead Generation
Cold Calling

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