Customer Service and Membership Assistant

Updated on: 25 Apr 2018
Flexible Permanent, 20 hrs/wk Rice University University of Houston University of Houston-Downtown
1370 Southmore Blvd, Houston, TX 77004
International students can apply

Organizational Summary:

With 13 locations across the globe, Asia Society is the leading educational organization dedicated to promoting mutual understanding and strengthening partnerships among the peoples, leaders, and institutions of Asia and the United States in a global context. Across the fields of arts, business, culture, education, and policy, the Society provides insight, generates ideas, and promotes collaboration to address present challenges and create a shared future. Asia Society Texas Center operates as a separate 501(c)(3) organization and is an affiliate of the Asia Society global network.

 

Position Overview:

The Customer Service and Membership Assistant oversees daily visitor services at the Information Desk (reception) of Asia Society Texas Center (ASTC) during its public hours. This position serves as the front-line for the ASTC in welcoming and educating visitors, promoting membership, and handling a broad array of questions and concerns regarding the organization and its activities.


Download job description and learn more about Asia Society at asiasociety.org/texas/career-opportunities .


Responsibilities:

This position is part of a team at Asia Society Texas Center which shares the following areas of responsibility:


  • Provide efficient, courteous, and welcoming service to all visitors and guests of the ASTC.
  • Promote ASTC mission, membership, and programs.

Perform additional general administration duties as requested: handling mail, data entry, visitor and member tracking, tracking event RSVPs and ticket sales, etc. using Microsoft Office applications and PatronManager CRM system.

Maintain manual of instructions (current policies and procedures) for ASTC Information Desk.

Handle ticket sales for ASTC programs, educational classes, merchandise, and events.

Use PatronManager box office software to promote and manage ASTC programming.

Answer main reception phone, answering basic inquiries (hours, directions, admission, membership, etc.) and redirecting other calls to the appropriate staff member or department.

Ensure the reception area has current information on membership, programs, exhibitions, and appropriate area maps or brochures.

Process renewal solicitations and memberships.

Courteously and diplomatically handle visitor comments and complaints.

Process parking vouchers and validation for special guests of ASTC.

Ability to work in a fast-paced environment, adhere to deadlines, and demonstrate flexibility in meeting shifting demands and priorities.

Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues.

Ability to work weekends, holidays, and special event hours.

Other duties as assigned.


How to Apply:

Please email your cover letter and resume indicating position and salary requirements to: Human Resources Department, HRDept@asiasociety.org.  Indicate job title in the subject line.

Resumes without cover letters will not be accepted. No phone calls, please. 

Only those candidates considered for an interview will be contacted.  Finalists will be required to provide three current references and complete a background check.

Desired skills

Excel / Data Entry
General Office Help
Other
Customer Service
Sales

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