Renewal Representative

Updated on: 31 Oct 2017
Flexible Permanent, 40 hrs/wk Rice University University of Texas (Austin) Baylor University University of Houston
Houston, TX, United States
International students can apply

This position is focused on customer retention and customer service, as it relates to selling the value of renewing support agreements for Idera products. Experience in upselling higher level support offerings and cross-selling activities are requirements of the position.  The qualified candidate must have a successful track record of meeting and exceeding an individual sales quota and has proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in the Japan territory. 


Applicants must have a strong English and Japanese language fluency.


Key Responsibilities:


•Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills
•Renew maintenance agreements directly with the end user or through collaboration with channel partners
•Set strategy and tactical approach for maximizing bookings for their specified territory
•Maintain and update customer information in the Idera salesforce.com database
•Have a thorough understanding of Idera products, pricing and the competition
•Establish and maintain relationships with end users and channel partners
•Work collaboratively with all Idera internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met
•Work closely with team members and assist with coverage when deemed necessary by Idera management in order to meet team key performance indicators
Required Skills:
•2+ years of renewal sales/inside sales experience in the software industry preferred
•Understanding of maintenance renewal sales cycle activities from qualification to closed
•Professional demeanor and work ethic is a key requirement
•Detail-oriented and organized
•Able to work independently with supervision as needed
•Exceptional written and verbal communication skills and strong negotiation skills
•Bachelor Degree (preferred)
•Working knowledge of MS Office (Excel, Word, PowerPoint) and CRM applications (salesforce.com preferred)

Desired skills

Customer Service

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