Online Chat representatives
We are searching for talented individuals to join us as Sales/Chat representatives. We need passionate team players who can help us capture the energy and initiative needed to deliver amazing customer service each day. You will actively be assisting with customer inquiries/concerns.
Respond to email correspondence (No phone calls); gather and verify required information as appropriate.
Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain type of service or product offered that may be beneficial to the customer
Communicate information and answer questions regarding current promotions
Complete system documentation and tasks to assure follow through of appropriate actions.
Leverage tools and processes (including prepared responses) appropriately.
Strive to meet defined metrics for productivity, quality, and customer experience.
Maintain thorough systems, network and product knowledge.
Other duties as assigned
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