Customer Service Representative

Updated on: 14 Jun 2017
Flexible Permanent, 38 hrs/wk
Remote

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.

We are hiring a Customer Service Representative within our Customer Service Department.

About this Position:

  • Efficiently and accurately handling calls by assisting consumer in an effort to resolve their requests and payment transactions.
  • Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current.
  • Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
  • Ensure the payment transaction information from these consumers is accurate.
  • Effectively educate consumer on the most effective payment options.

Our Customer Service Representative Team Members:

  • Spend up to 90% of your time on the phone effectively and efficiently handling consumer phone calls, one-time and recurring phone payments.
  • Use our call model to handle each call in a manner that is respectful and patient while providing consumer with accurate account information.
  • Stay within the parameters as set by the department.
  • Handle all consumer requests such as document requests and information inquiries as well as processing one-time and recurring phone payments.
  • Educate consumers on the importance of making timely payments by offering On-line, AutoPay and One-time Payment options.
  • Remain compliant with our policies, processes and legal guidelines.
  • Be open to ongoing feedback aimed at improving performance.
  • All other duties as assigned by Manager
  • Regular and predictable attendance as outlined in the department attendance policy

Position Qualifications:

Required:

  • High school diploma.

Preferred:

  • Previous customer service experience in a call center environment.
  • Experience in the finance or automotive industry.
  • Experience in any position where you had to demonstrate excellent communication skills.

Desired skills

Accounting / Bookkeeping
Customer Service

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